Coinsquare Login — Secure Sign-In Guide & Troubleshooting

Complete step-by-step sign-in instructions, common error fixes, security best practices, and official resources. (Presentation length ≈ 2,200 words)

Overview

This guide explains how to sign in to Coinsquare safely (web & mobile), set up and recover Two-Factor Authentication (2FA), and troubleshoot the most frequent problems users encounter. It includes practical step-by-step instructions, error-code explanations, and quick links to official Coinsquare documentation & support.

Quick sign-in steps (web)

  1. Open your browser and go to the official Coinsquare sign-in page: https://app-new.coinsquare.com/sign-in.
  2. Enter the email address you registered with, followed by your password.
  3. If 2FA is enabled, enter the one-time code from your authenticator app or SMS.
  4. Click Sign In to access your dashboard.

Mobile app sign-in

Open the official Coinsquare mobile app (Android / iOS), tap Sign In, provide your credentials and complete 2FA. Keep your app updated to avoid compatibility issues.

2FA setup (recommended)

Use an authenticator app (Google Authenticator, Microsoft Authenticator, or the Coinsquare in-app 2FA) instead of SMS when possible. To enable:

  • Log in to Coinsquare on desktop and go to Account > Security.
  • Select Two-factor Authentication and choose Google Authenticator or Coinsquare 2FA.
  • Scan the QR code with your authenticator app and save backup codes in a secure place.

Password best practices

  • Create a long passphrase (12+ characters) with mixed letters, numbers, and symbols.
  • Use a reputable password manager to generate and store unique passwords per site.
  • Change passwords if you suspect compromise; do not reuse passwords across services.

Troubleshooting — common issues & fixes

1. "Incorrect email or password"

Verify keyboard layout and Caps Lock. If you still can't sign in, use the Forgot password flow to reset your password via the registered email address. If password reset emails do not arrive, check spam or allowlist @coinsquare.com.

2. Two-Factor codes not accepted or expired

Authenticator codes are time-based and expire every 30 seconds. Ensure your phone's clock is set to automatic network time. If using SMS and not receiving codes, see the Trouble receiving SMS section below.

3. "Account locked" or suspicious activity

Temporary locks may occur after multiple failed attempts. If your account is locked, contact Coinsquare Support and be prepared to verify identity. Do not share full seed phrases or private keys with support staff — they will never ask for them.

4. App or web page keeps loading / logs out

Clear your browser cache, try an incognito window, disable browser extensions (especially privacy blockers), or update the mobile app. Confirm Coinsquare service status via their Status / Support page.

5. Password reset link expired

Request a new password reset. If multiple reset emails are arriving, delete the old links and use the most recent one.

Common error messages & explanations

  • 400 / Bad Request — malformed request; refresh and retry.
  • 401 / Unauthorized — credentials or 2FA failed; re-enter credentials or reset password.
  • 429 / Too Many Requests — rate-limiting after many attempts; wait and retry.
  • 500 / Server Error — issue on Coinsquare servers; check status and support channels.

Account recovery guidance

If you cannot complete 2FA or lost access to your authenticator, use the official support request process. Expect identity verification steps (government ID, proof of address). Account recovery is sensitive — be patient and follow support instructions precisely.

Trouble receiving SMS codes

If you don’t receive SMS 2FA codes, try the following sequence:

  1. Confirm you have cellular service (SMS requires carrier network — not Wi‑Fi only).
  2. Check phone settings for blocked numbers and any message filtering.
  3. Restart your phone and request a new code.
  4. Allowlist the sending number and @coinsquare.com domain for emails.
  5. If still failing, switch to an authenticator app and/or submit a support ticket.

Phishing & Fake websites

Phishing attacks for cryptocurrency users are common. Protect yourself:

Admin & power-user tips

If you manage multiple accounts or enterprise-grade access, consider these additional controls:

Short FAQ

Q: I lost my phone with 2FA — what now?

A: Use your saved backup codes if you have them. Otherwise, open a support request and follow Coinsquare’s account recovery instructions; identity verification will be required.

Q: Can support access my funds?

A: Support can help with account access but cannot move funds without your authorization. Never give a support agent your private keys or seed phrases.

Q: How long does verification take?

A: Verification times vary; expect anywhere from a few hours to several business days depending on the complexity of the case and the volume of requests.

Appendix: Quick command snippets & UI copy

Use this copy when guiding users or writing UI help articles:

Sign in
Enter your registered email
Enter password
Enter 6-digit authenticator code
Forgot password? Reset via registered email
Need help? Visit support.coinsquare.com

Conclusion & next steps

Following the steps above will solve most sign-in issues and significantly improve your account security. Use an authenticator app over SMS where possible, keep backup codes secure, and contact official support via the Help Center for account recovery. Bookmark the official sign-in page and never follow login links from unknown emails.